Service & Customer Satisfaction

Overview
Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers – external and internal.
Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met.
This program will provide participants with the knowledge and skills to ensure that products and services are delivered and maintained to standards agreed by the organisation and the customer.

Course Objectives
Advise on customer service needs.
Support implementation of customer service strategies.
Evaluate and report on customer service.

Who should attend
All managers working at the frontline of an organisation.
From supervisors and team leaders, through to business unit and divisional managers.

Duration 
3 Days – 18 hours 

CODE P/421