Negotiation Skills

Overview
This program identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully.

Course Objectives
Understand the mean of negotiation and conflict and the difference between them.
Know the types of negotiation inside organization.
Learn how to classify priorities.
Factors that help in negotiation process success.
Learn how to prepare for negotiation.
Know the different types of negotiation.
Know negotiation strategies and their uses.
Acquire the skills of closing negotiation successfully.

Who should attend
anyone whose role requires negotiation with others, including managers, team leaders and supervisorssales and account managerssenior customer service representativesproject or change managersAnyone seeking to acquire the skills involved in these roles.

Duration 
3 Days – 18 hours 

CODE P/425