Training Needs Assessment

Training needs assessment is a systematic inquiry of training needs within an organization for the purposes of identifying priorities and making decisions, and allocating finite resources in a manner consistent with identified program goals and objectives.  
There are three levels of a training needs assessment:
Organizational assessment evaluates the level of organizational performance. An assessment of this type will determine the skills, knowledge, and ability needs of an agency. It also identifies what is required to alleviate the problems and weaknesses of the agency as well as to enhance strengths and competencies. Organizational assessment takes into consideration factors such as changing demographics, political trends, technology, and the economy.Occupational assessment examines the skills, knowledge, and abilities required for affected occupational groups. Occupational assessment identifies how and which occupational discrepancies or gaps exist, as well as examining new ways to do work that could fix those discrepancies or gaps.Individual assessment analyzes how well an individual employee is doing a job and determines the individual's capacity to do new or different work. Individual assessment provides information on which employees need training and what kind.

- Improved profitability
Increased sales, more referrals and repeat business, new business ideas, improved customer service and satisfaction.

- Lower staffing costs 
Lower staff turnover, lower recruitment costs, reduced down time and increased productivity.

- Production improvements
Reduced duplication of effort, faster access to information, increased knowledge of business practices, new or improved technological skills.

- Staff development 
Improved level of performance in quality, quantity, speed, safety, problem-solving, leadership, or customer service.